Legal
Refund Policy
This policy keeps refunds, consumed credits, subscription renewals, provider failures, and support review rules visible before purchase.
Effective date:
Policy scope
This refund policy applies to purchases from Your AI Song, operated by 橘子科技 in 中国上海. It should be read together with the Terms and any mandatory consumer rights that apply to you.
Payment processing
Your AI Song uses Creem to process subscription and one-time credit payments. Your AI Song does not store complete card details. Payment status, order identifiers, subscription status, and purchased credit entitlements are synchronized to the user's account through verified provider events.
Subscriptions
Subscription refund eligibility depends on payment status, usage, applicable law, and the published plan terms at the time of purchase. Consumed credits and completed generation jobs are generally not refundable unless required by law or approved by support.
One-time credits
One-time credit packs do not renew. Unused credits may be reviewed for refund eligibility when the request is made promptly and no abuse, dispute, or provider-cost issue applies.
Failed or unusable generations
If a provider failure produces no usable audio, the generation service is designed to release or refund reserved credits automatically. Users should contact support when an account balance does not reflect a failed generation correctly.
Cancellations and disputes
Canceling a subscription stops future renewal charges according to the payment provider flow. Chargebacks, disputes, or suspected abuse may restrict paid features while the account is reviewed.
How to request review
Contact support with the account email, payment provider receipt or order id, and the generation or credit issue. Do not send card numbers, OAuth secrets, provider keys, or other sensitive credentials.
Refund questions can be sent to zhouchao@youraisong.com.
English is the controlling version of these legal terms when a translation conflicts.